Rental Guide

Here are 8 key things to keep in mind for a stress free car rental experience.

1. Documents

Make sure you carry all of your documents with you when collecting or having your car delivered. You will need to provide;

A. Your driving licence
B. A passport if you’re travelling abroad or into the U.K
C. A Credit Card in the name of main hirer. Many rental suppliers will accept a debit card, do check your chosen suppliers terms.

2. Deposits

Make sure you remain aware of the deposit amount that will be required on the card used for booking. This is usually taken upon collection of your car. You will need to make sure you have sufficient funds on your credit card or debit card to cover the deposit & rental of the car.

3. Collection and Delivery

When you collect or have your car delivered, you will be asked to sign the rental agreement. Make sure you check the amount is correct and as previously agreed. Once you have signed, you have agreed to that price.

4. Vehicle Checks

Before driving your vehicle away, make sure you check around the vehicle for any visual damage. For example marks, scuffs, scrapes and scratches on the interior and/or exterior of the car.

  • If you notice anything make sure you ask the handover agent to mark this on the vehicle damage checking out sheet and sign before you drive off from the rental location. If you do not check the vehicle before you drive away, you will be the person responsible for any extra damage when you return the car.

5. Fuel Policy

Check the fuel policy from the supplier. Fuel policy can differ from supplier to supplier. Make sure you speak with the rental agent to find out what policy is in place with that particular supplier.

6. Returning Your Car

On returning the car please makes sure you have the car fully checked over by the hand back agent. And they have confirmed that there is no additional damage on the car. Otherwise you may find your credit card may be debited at a future date, after the rental has been completed.

7. Insurance

Insurance is included in the rental price of a hired car. It provides cover for damage that occurs to the vehicle itself. This means that the car you’re driving is insured, however there is almost always an excess. (see below)

8. Your Excess Explained

When you hire a car you are typically liable to pay an amount towards the repair or replacement of the car if there is an accident or any damage, or vehicle the vehicle is stolen. This is called an excess. The excess amount is often secured on a credit card or requested from you as a deposit before leaving the rental location or upon drop off of the rental vehicle to your chosen location.

Your excess is the ‘first part’ of any repair amount that you will be expected to pay yourself. It’s not unusual to see this in the range of £250.00 upwards. Ultimately depending on the value of the vehicle.


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